Resume
Work Experience
UXCC JobPay Application
● Developed onboarding screen content tailored for both freelancers and business owners. ●Established a content style guide to ensure the product's relatability, ease of digestion, and persuasiveness.
● Implemented the guide by editing content copy to be clear, concise, and useful for each user group.
● Additionally, incorporated tooltips, instructions, and empty state prompts as necessary.
Suncrush Retail UX Designer
● Synthesize research data into personas that guided the design process.
● Online market research to uncover opportunities with users and competitive environments.
● Gathered, defined, and translated client requirements into product stories and actionable tasks.
● Reviewed information and elements regularly on websites and pages for accuracy and functionality.
● Redesigned sites to enhance navigation and improve visual appeal.
Rise Up Learning UX Reserach/ Strategy
• Researched competitors’ sites and interviewed stakeholders to understand necessary features and critical information for the proposed site. Delivered a contextual inquiry, task flows, and lo-fi wireframes for the
proposal.
• Evaluate and communicate information architecture and design solutions to best meet project needs.
• Collaborated with product and design teams to develop content strategies that support business goals and user needs.
HYFN UX Designer
• Worked with a team of designers to update the Hyatt Residences Marketing site and fifteen individual property micro-sites and a Mobile and Web online booking system for current residence owners.
•Evaluated existing sites in terms of their persuasiveness, emotional design,
and conversion then presented concepts to clients and internal stakeholders with research and best practice annotations
Digital Karma UX Research
• Conducted product research to develop an understanding of the customer user pain points and goals.
• Delivered detailed video task flows with timestamped comments and analyzed pain points to deliver possible
task oriented solutions.
• Streamlining copy to productize our user experience across multiple white label experiences.
Stellar Co UX Reserch / Design
• Compared existing sites in terms of their persuasiveness, emotional design, and ease of use.
• Identified and documented meaningful patterns from the user research, to provide recommendations to the client/internal team based on findings.
• Analyzing behavioral data and user research to inform content decisions.
• Staying up-to-date on industry trends and best practices in UX writing.
Iconmobile UX Design
● Researched current in-house development methods through surveys and interviews with team members to promote a uniform understanding of development objectives.
● Guided teams of up to five members to correct development approaches by communicating research data and industry-best practices underlying motives for user interface design modifications.
● Developed blueprint for major software and web development projects and communicated development plans to lower-level developers for effective implementation into code and HTML.
● Gathered, defined, and translated client requirements into product
stories and actionable tasks.
MXM UX Design
• Presented concepts to clients and internal stakeholders with research and
best practice annotations.
• Worked with a team to redesign a repsonsive high performance website
for a national investment firm.
• Wrote clear and concise copy for user interfaces, instructional materials, and other digital assets.
• Ensured all copy aligned with brand tone and voice guidelines.
Doubleday & Cartwright UX Designer
• Worked with a small team to create a teaser site for a new season of an HBO series. Used stakeholder goals to drive the project vision throughout the design process.
POSSIBLE UX Researcher
• Won over difficult Stakeholders by designing detailed wireframes for every
screen and state.
• Created mobile sitemaps, process flows, sketches, wireframes, and detailed
annotated specifications.
• Collaborated closely with Lead UX and Creative Directors to build the most
pleasing and efficient user experiences.
• Worked with a team to deliver work on time, on budget, and within scope.
• Independently developed personas that helped team focus on user goals
Casestack Logistics, UX Designer LA,CA
• Created concept models, heuristic reviews, sitemaps, process flows,
sketches, wireframes, prototypes, and detailed specifications.
• Conducted stakeholder interviews and both remote & in-person user
interviews and usability tests. Created click-throughs and prototypes for web and
mobile/tablet for use during tests. Synthesized and compiled findings to inform
UX strategy.
• Collaborated closely on product planning and execution with key stakeholders
and partnered with visual designers to produce intuitive, delightful user
experiences.
Skills & Expertise
- Strong writing and editing skills
- Proficient in creating user-focused content
- Experience collaborating with design teams
- Familiarity with user research and testing methods
Education
2023 UX Content Collective UX Writing
UX Writing Certification. The program has reinforced my understanding of user-centered design principles surrounding content strategy and has allowed me to hone my skills in creating effective writing that meets user needs.
2014 General Assembly UX Design
Received hands-on experience applying essential tactics like wireframing, prototyping, user research, and usability testing to real-world projects. Visual and user interface design, and looked at service design, AI development, and design leadership.
2007 University of Southern CA
I received my Bachelor's degree in Fine Art with a emphasis in graphic design and a minor in Environmental Sciences.